Your Questions Answered | Elevate & Adorn FAQ
Welcome to the Elevate & Adorn Help Center! We've gathered answers to your most frequently asked questions to ensure a seamless and inspiring shopping experience. If you can't find what you're looking for, our dedicated support team is always here to assist you.
Ordering & Your Account
How do I place an order?
Elevating your wardrobe is simple. Browse our curated collections, select the styles and sizes that speak to you, add them to your cart, and proceed to our secure checkout. Follow the prompts to finalize your details.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, and American Express. For your convenience, we also accept SHOP, Apple Pay and Google Pay.
Is my payment information secure?
Absolutely. Your peace of mind is paramount. Our website employs advanced security measures, including robust 256-bit SSL encryption and 3D Secure checkout, to protect your payment information and ensure your transactions are safe and secure.
Can I modify or cancel my order after it's placed?
We strive to process orders swiftly to get your styles to you quickly. If you need to modify or cancel, please contact us immediately via our Contact Us Page or attempt to cancel directly on your customer account page. While we will do our utmost to accommodate your request, changes cannot be guaranteed once processing has begun. Contact Us
Do I need to create an account to place an order?
You are welcome to check out as a guest – simply provide an email for shipping updates. However, creating an account offers a more elevated experience, including faster checkout, access to exclusive discounts and promotions, and the ability to effortlessly track your order history.
I have a discount code. How do I use it?
To apply your discount, simply enter the code in the designated field at checkout and click "Apply."
What does "processing" mean for my order?
Once your order is placed, it enters the "processing" phase. This means our team is carefully selecting and preparing your items for shipment. We work efficiently to move your order to the shipping stage as quickly as possible.
Shipping & Delivery
Where do you ship?
We ship directly to all addresses within the United States and its territories, as well as across Canada. For more information see our Shipping Policy.
What are your shipping costs?
We offer a simple flat-rate shipping fee of $7.00 USD for US orders and $10.00 CAD for Canadian orders. As a special treat, enjoy complimentary shipping on all US orders over $85 USD and all Canadian orders over $120 CAD.
How long does shipping take?
We process orders within 1-3 business days. Delivery times typically range from 3 to 12 business days thereafter, depending on your location. Estimated delivery times are available at checkout.
How can I track my order?
Once your order embarks on its journey to you, you will receive a shipping confirmation email containing a tracking number and a direct link to monitor your package's progress.
What if my package is lost or damaged?
Should your package be lost or arrive in a damaged condition, please contact us immediately and we will work with the carrier to resolve it.
Returns & Exchanges
What is your return policy?
We offer a flexible 30-day return policy for all orders. The window begins on the date your package is delivered to your address.
Mailing Deadline: Once you receive your return shipping label, you have 5 business days to drop the package off with the carrier, otherwise the return will be voided.
For complete details, please view our full return policy.
How do I initiate a return?
To begin, visit your customer profile page and select 'Return' next to the item.
You will receive an automated email asking you to choose between our two return options (110% Store Credit or Refund). You must reply to this email with your choice to proceed. Once we receive your reply, it takes 1-2 business days to process your request and email you the prepaid shipping label.
Please review our full Return Policy.
Can I return items marked as final sale?
No, products listed as final sale are not eligible for return. We recommend reviewing product details carefully before purchasing final sale items.
Who pays for return shipping?
We offer free return shipping on US orders over $85 USD and Canadian orders over $120 CAD when you choose the 110% store credit option. For all other returns, a flat-rate return shipping fee applies ($7.00 USD for US orders and $10.00 CAD for Canadian orders).
How long does it take to process a return?
There are two processing times to keep in mind:
- Label Processing: After you reply to our return email, please allow 1-2 business days for us to issue your shipping label.
- Refund Processing: Once we receive your package at our warehouse, please allow 5-7 business days for inspection and for the funds or credit to appear in your account.
Can I exchange an item for a different size or color?
The fastest way to receive a new item is to choose the store credit option when making your return. You can then immediately place a new order. Please note, our 110% store credit bonus does not apply to international orders, and the customer is responsible for all shipping costs for the new order.
Product Information
How do I find the right size?
To ensure the perfect fit, please consult our comprehensive size guide, which includes detailed measurements. Size charts are also conveniently located on each individual product page.
How do I care for my clothing?
To maintain the beauty and quality of your Elevate & Adorn pieces, please follow the care instructions provided on the garment's label. Specific care details are also listed under the ‘Details’ section on each product page.
Are the colors of the products accurate?
We make every effort to display the colors of our products as accurately as possible. However, please be aware that monitor settings can sometimes affect the colors you perceive on your screen.
What materials are your clothes made of?
You can find detailed information about the materials used in each garment listed under the ‘Details’ section on its respective product page.
An item I love is out of stock. Will it be restocked?
We understand how disappointing that can be! Popular pieces may be restocked. The best way to stay informed about restocks and new arrivals is to subscribe to our email updates or follow us on social media.
How does Elevate & Adorn ensure quality?
Quality is at the heart of Elevate & Adorn. We meticulously select our fabrics and partner with manufacturers who share our commitment to craftsmanship. Each piece is designed and made to be a lasting addition to your wardrobe, embodying both style and durability.
Gift Cards
How do I purchase an Elevate & Adorn e-gift card?
Gifting style is effortless! Visit our e-gift card page, select the desired value, enter the recipient's email address, and add a personal message if you wish. Proceed to checkout, and the e-gift card will be delivered directly to their inbox upon purchase.
How can I redeem my Elevate & Adorn e-gift card?
Redeeming your gift of style is simple. The e-gift card email will contain a unique code. Apply this code in the designated field at checkout on our website to use the gift card balance.
Does the Elevate & Adorn e-gift card expire?
No, Elevate & Adorn e-gift cards do not expire. They are a timeless gift of style.
Can I send an e-gift card to myself?
Yes, you can certainly send an e-gift card to your own email address for future use or as a thoughtful gift to deliver in person.
Contact & Support
How can I contact customer support?
We're here to assist you. You can reach our customer support team via email at info@elevateadorn.com or by visiting our contact us page.
What are your customer support hours?
Our team is available to help you Monday through Friday, from 9 AM to 5 PM EST.
Do you have a physical store?
At this time, Elevate & Adorn is exclusively an online boutique, allowing us to bring our curated styles directly to you.
How can I stay updated on new arrivals and promotions?
To be the first to know about new arrivals, exclusive discounts, and special promotions, we invite you to subscribe to our email list. You can also follow us on social media to stay connected and inspired.
