Your Questions Answered | Elevate & Adorn FAQ
Welcome to the Elevate & Adorn Help Center! We've gathered answers to your most frequently asked questions to ensure a seamless and inspiring shopping experience. If you can't find what you're looking for, our dedicated support team is always here to assist you.
Ordering & Your Account
How do I place an order?
Elevating your wardrobe is simple. Browse our curated collections, select the styles and sizes that speak to you, add them to your cart, and proceed to our secure checkout. Follow the prompts to finalize your details.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, and American Express. For your convenience, we also accept SHOP, Apple Pay and Google Pay.
Is my payment information secure?
Absolutely. Your peace of mind is paramount. Our website employs advanced security measures, including robust 256-bit SSL encryption and 3D Secure checkout, to protect your payment information and ensure your transactions are safe and secure.
Can I modify or cancel my order after it's placed?
We strive to process orders swiftly to get your styles to you quickly. If you need to modify or cancel, please contact us immediately via our Contact Us Page or attempt to cancel directly on your customer account page. While we will do our utmost to accommodate your request, changes cannot be guaranteed once processing has begun. Contact Us
Do I need to create an account to place an order?
You are welcome to check out as a guest – simply provide an email for shipping updates. However, creating an account offers a more elevated experience, including faster checkout, access to exclusive discounts and promotions, and the ability to effortlessly track your order history.
I have a discount code. How do I use it?
To apply your discount, simply enter the code in the designated field at checkout and click "Apply."
What does "processing" mean for my order?
Once your order is placed, it enters the "processing" phase. This means our team is carefully selecting and preparing your items for shipment. We work efficiently to move your order to the shipping stage as quickly as possible.
Shipping & Delivery
Where do you ship?
We ship directly to all addresses within the United States and its territories. Shipping Policy.
For our international customers, we are thrilled to offer shipping to over 220 countries through our trusted package forwarding partner, Shipito. International Shipping.
How does international shipping work?
We've made it simple!
- Sign up with our partner, Shipito, to get your personal US address.
- Shop on our site and use that US address at our checkout.
- We ship your order to your US address, and Shipito then forwards it directly to your international doorstep.
For a complete step-by-step guide and answers to more questions, please visit our International Shipping page.
What are your shipping costs?
We offer a simple flat-rate shipping fee of $7.00. As a special treat, enjoy complimentary shipping on all orders over $85.
How long does shipping take?
We process all orders within 1-2 business days. For domestic (US) orders, delivery typically takes 2-5 business days after processing. Total delivery times for international orders will vary based on the forwarding service.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number.
- For domestic orders, this will track your package directly to your doorstep.
- For international orders, this first tracking number follows your package to the US forwarding address. You will receive a second tracking number from the forwarder for the final leg of the journey.
What if my package is lost or damaged?
For domestic (US) shipments, please contact us immediately if your package is lost or damaged, and we will work with the carrier to resolve it.
For international orders, our responsibility for the package ends upon safe delivery to the US forwarding address. Any issues that occur during the international leg of the shipment (such as loss, damage, or customs delays) must be handled directly with your package forwarding service.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy.
- For domestic US orders, the 30-day window begins when your order is delivered to your home address.
- For international orders shipped via a forwarding service, the window begins when your order is delivered to your US-based forwarding address.
Promotions and return shipping costs differ for domestic and international orders. For complete details, please view our full return policy.
How do I initiate a return?
The first step is the same for all customers. To begin the return process, please visit your customer profile page or contact us directly to receive your US return label. After this step, international customers will need to follow additional instructions as outlined below and in our full Return Policy.
How do I return an international order?
Returning an international order is a multi-step process managed by you and your forwarding service.
- First, initiate the return on our website to receive your pre-paid domestic (US) return label via email.
- Next, you must arrange and pay to ship the item from your country back to your personal US forwarding address (e.g., Shipito).
- Finally, you must instruct your forwarding service to use our pre-paid label to send the return to our facility.
For a complete guide, please visit our Return Policy page.
Can I return items marked as final sale?
No, products listed as final sale are not eligible for return. We recommend reviewing product details carefully before purchasing final sale items.
Who pays for return shipping?
For domestic US returns, we offer free return shipping on items over $85 when you choose the 110% store credit option. For all other domestic returns, a flat-rate $7.00 return shipping fee applies.
For international returns, customers are responsible for all return shipping costs. This includes the cost of shipping from your country to the US forwarding address and any handling fees charged by the forwarding service.
How long does it take to process a return?
Once we receive your returned item, please allow 5-7 business days for us to process your return. You will be notified via email as soon as it is complete.
Can I exchange an item for a different size or color?
The fastest way to receive a new item is to choose the store credit option when making your return. You can then immediately place a new order. Please note, our 110% store credit bonus does not apply to international orders, and the customer is responsible for all shipping costs for the new order.
Product Information
How do I find the right size?
To ensure the perfect fit, please consult our comprehensive size guide, which includes detailed measurements. Size charts are also conveniently located on each individual product page.
How do I care for my clothing?
To maintain the beauty and quality of your Elevate & Adorn pieces, please follow the care instructions provided on the garment's label. Specific care details are also listed under the ‘Details’ section on each product page. For more comprehensive care information, see our detailed care guide here.
Are the colors of the products accurate?
We make every effort to display the colors of our products as accurately as possible. However, please be aware that monitor settings can sometimes affect the colors you perceive on your screen.
What materials are your clothes made of?
You can find detailed information about the materials used in each garment listed under the ‘Details’ section on its respective product page. For a a complete list of all our material options see our fabric care guide.
An item I love is out of stock. Will it be restocked?
We understand how disappointing that can be! Popular pieces may be restocked. The best way to stay informed about restocks and new arrivals is to subscribe to our email updates or follow us on social media.
How does Elevate & Adorn ensure quality?
Quality is at the heart of Elevate & Adorn. We meticulously select our fabrics and partner with manufacturers who share our commitment to craftsmanship. Each piece is designed and made to be a lasting addition to your wardrobe, embodying both style and durability.
Gift Cards
How do I purchase an Elevate & Adorn e-gift card?
Gifting style is effortless! Visit our e-gift card page, select the desired value, enter the recipient's email address, and add a personal message if you wish. Proceed to checkout, and the e-gift card will be delivered directly to their inbox upon purchase.
How can I redeem my Elevate & Adorn e-gift card?
Redeeming your gift of style is simple. The e-gift card email will contain a unique code. Apply this code in the designated field at checkout on our website to use the gift card balance.
Does the Elevate & Adorn e-gift card expire?
No, Elevate & Adorn e-gift cards do not expire. They are a timeless gift of style.
Can I send an e-gift card to myself?
Yes, you can certainly send an e-gift card to your own email address for future use or as a thoughtful gift to deliver in person.
Contact & Support
How can I contact customer support?
We're here to assist you. You can reach our customer support team via email at info@elevateadorn.com or by visiting our contact us page.
What are your customer support hours?
Our team is available to help you Monday through Friday, from 9 AM to 5 PM EST.
Do you have a physical store?
At this time, Elevate & Adorn is exclusively an online boutique, allowing us to bring our curated styles directly to you.
How can I stay updated on new arrivals and promotions?
To be the first to know about new arrivals, exclusive discounts, and special promotions, we invite you to subscribe to our email list. You can also follow us on social media to stay connected and inspired.