Returns & Exchanges

Our Promise: The 30-Day Perfect Fit Guarantee At Elevate & Adorn, we curate collections designed to bring effortless elegance and confident, soft tailoring into your wardrobe. We hope you absolutely adore your investment pieces, but if a silhouette or fit isn't quite right, our return process is designed to be seamless, clear, and fair.

1. Return Eligibility & Guidelines

• The Return Window: You have 30 days from the date of delivery to initiate a return.
• Item Condition: Garments must be unworn, unaltered, unwashed, and in their pristine original packaging with all brand tags attached.
• Final Sale Items: Products marked as "Final Sale," as well as orders shipped to an International Forwarding address, cannot be returned or exchanged.

2. Your Return Options

We offer a flexible return policy designed to help you find your perfect fit. Choose the option that best suits your needs:

• Option 1: 100% Store Credit (Free Returns)
• • The Perk: You receive 100% of the item's original value in a digital Elevate & Adorn gift card.
  • The Cost: Return shipping is 100% FREE.
  • Styling Tip: This is the fastest way to exchange an item. Use your credit to instantly secure the correct size or try a new silhouette without waiting for bank processing times!

• Option 2: Refund to Original Payment Method
• • The Perk: A standard refund issued directly back to your original credit card or payment provider.
  • The Cost: A flat $15.00 Return & Restocking Fee will be automatically deducted from your final refund amount to cover reverse logistics.

3. How to Return (The 4-Step Process)

• Step 1: Initiate your return request through our dedicated Returns Portal Here.
• Step 2: Follow the on-screen prompts and select your preferred return option (Store Credit or Original Payment).
• Step 3: Once submitted, please allow 1–2 business days for our team to approve your request. Once approved, you will receive an email with your prepaid shipping label.
• Step 4: You have exactly 5 business days to drop the package off with the carrier.
• Please Note: If the package is not scanned by the carrier within 5 business days of the label being issued, the return authorization will expire and the label will be permanently voided.

4. Additional Store Policies

• Original Shipping Fees: Any original outbound shipping fees paid at checkout are strictly non-refundable.
• Faulty or Defective Garments: If your item arrives damaged or you received the incorrect garment, please contact our Customer Care team within 48 hours of delivery with photos of the issue so we can make it right immediately. (Restocking fees will never apply to defective items).
• Fair Use Policy: Elevate & Adorn monitors return activity closely. To protect our community and our catalog, we reserve the right to refuse service, decline returns, or deactivate accounts that exhibit excessive or unreasonable return patterns. We also reserve the right to decline any returns that arrive outside of the required timeframe or fail to meet our condition guidelines.