The Elevate & Adorn Perfect Fit Guarantee
We believe that building your premium wardrobe should be an effortless experience. Because we meticulously standardize our collections to exact baseline measurements, we stand behind the structural integrity and fit of every garment we carry. Our Perfect Fit Guarantee is our absolute commitment to your confidence: you will love the way your new piece looks and feels, or we will seamlessly make it right.
Our Core Promise
Enjoy 30 Days to Decide
You have a full 30 days from the date of delivery to experience your items in the comfort of your own home. Style them with your existing capsule wardrobe and make your decision with zero pressure.
Our Best Value: 110% Store Credit
For the fastest exchange and the highest value, choose our store credit option. We will instantly issue a credit for 110% of the item’s purchase price, giving you a premium bonus to secure a new size or style. For all orders over $85 USD (or $120 CAD), your return shipping is entirely on us.
Effortless Refunds
If a piece isn't the perfect addition to your closet, a straightforward refund to your original payment method is always available. We are dedicated to ensuring you feel secure and satisfied at every step of your experience.
A Seamless Return Process
Start Your Return:
Visit our online Returns Portal to select the item(s) you wish to send back and complete a brief return survey. Your feedback directly informs our curation team and helps us maintain our uncompromising sizing standards.
Choose Your Preference:
Select either the 110% Store Credit bonus for an immediate exchange, or a standard refund to your original payment method.
Mail It Back:
Upon submission, you will receive a pre-paid shipping label via email. Simply pack the garment in its original condition and mail it back to us within 7 days. We will handle the rest.
Your Questions, Answered
Why should I choose the 110% store credit?
Our store credit is the most efficient and valuable way to process a return. You receive your credit—along with your 10% premium bonus—the moment your return is processed, allowing you to instantly secure your new piece. As a courtesy, this option also unlocks complimentary return shipping for all orders over $85 USD ($120 CAD).
How long does it take to process my return?
Once your garment arrives back at our studio, please allow our team 5 to 7 business days to complete a quality assurance inspection and process your request. You will receive an immediate email notification the moment your store credit is issued or your refund has been successfully routed.
What do you mean by 'original condition'?
Original condition' dictates that the garment remains unworn, unwashed, unaltered, and completely free of any signs of wear, with all original tags strictly attached. This ensures that every piece our customers receive meets our uncompromising standard of quality. For comprehensive details, please view our full Return Policy.
Dedicated Client Care
We are committed to providing a seamless experience from discovery to delivery. If you require further assistance regarding an exchange or our Perfect Fit Guarantee, please reach out to our Client Care team below. We aim to respond to all inquiries within 24 business hours.
